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MyHomeliday COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

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As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve. 

We will continue to update this page with the latest information regarding booking flexibility, supporting our communities and workforce, and travel safety.

 

Greater Flexibility for New and Existing Reservations – Updated as of June 5, 2020

In order to provide you with greater travel flexibility during the COVID-19 pandemic, MyHomeliday opted for a more flexible cancellation policy on all our Partner websites.  As stay-at-home orders lift and travel resumes, our Team Members are excited to welcome you to our hotels. If you need to adjust reservations made through another travel site, please contact them directly for assistance.

 

Health and Hygiene – Updated as of June 1, 2020

High standards of housekeeping and hygiene, including:

  • Maneeya Park Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned

  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles

  • Increased cleaning frequency of public areas 

  • Guest-accessible disinfecting wipes at entrances and high traffic areas

  • Reduced paper amenities (like pads and guest directories) in rooms

  • Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces

  • Industry-leading contactless check-in and check-out with Digital Key

  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols

 

Current Health and Hygiene Standards.

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotel today, developed in consultation with global and local public health authorities, to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.

  • We have increased the frequency of cleaning our public areas and have continued the use of hospital-grade disinfectant.

  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.

  • We have increased the deployment of hand sanitizers.

 

What to Expect During Your Stay.

As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Please reach out to your hotel directly to understand their latest local guidelines.

Social Distancing. Social Distancing continues to be a recommended or required practice in public settings. We’ve adjusted common areas in many of our hotels to help guests adhere to these guidelines. During your stay, please be mindful of other guests and Team Members and maintain the suggested six feet of distance.


Masks and Other Protective Equipment.

Some states currently require that all of our Team Members and guests wear face coverings while in public areas. As such, we recommend bringing one with you. Our hotels have adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.

 

Hotel Services and Amenities.

For your safety, some services or amenities such as kitchen, patio and daily housekeeping may be modified or suspended.

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